Scheduled Phone and AAROnline.com Outage

by Ron LaMee on May 21, 2012

Image courtesy of Flickr user pheaberWe are changing vendors and upgrading our phones and Internet service tomorrow morning (Tuesday, May 22).  Phones should be back live before 10:00am (hopefully by 8:30am), and AAROnline.com should be up again around noon. We’re moving to a different Internet service provider; techies in the crowd know that this means changing IP addresses. That’s what will take the time as the new addresses propagate out and more services “find” us again. Email sent during this period won’t bounce, but you may get a “delayed” message. We’ll keep you posted on this blog and Twitter if anything changes. We thank you in advance for your patience.

{ 3 comments… read them below or add one }

Ron May 22, 2012 at 9:23 am

Update at 9:15

Looking good. Incoming email working as of 7:30. Outbound web traffic about the same time. Outbound email required some tweeking with our spam firewall provider, but should be working very soon. Website still down due to need for propagation of IP addresses. This will be hit-and-miss for several hours yet, but will improve steadily.

RL

Ron May 22, 2012 at 9:39 am

Update at 9:35

Phones are completely live. Tested all regular and toll-free numbers (AAR/Business Services/Legal Hotline). Our phone hardware provider was “delayed in traffic”… whatever that means. We got tired of waiting and crawled in the ceiling to trace cables, then made connections ourselves. We got the porting started about 9:00 and was finished in about a half hour.

Ron May 22, 2012 at 11:29 am

Update at 11:30

AAR website now accessible from my Verizon wi-fi hotspot. Other Internet providers can access it now, too. Your experience may differ, but it will continue to improve as the new IP numbers propogate throughout the US. Shouldn’t access expand out geographically from AAR at the center? Not necessarily… It really depends on where your Internet provider maintains its DNS servers.

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