Top 10 Most Popular Tech Helpline Questions
Tech Helpline became a member benefit in January of 2016 and has become one of the most praised benefits by members who’ve needed and used this valuable resource.
Throughout 2017, Tech Helpline helped 1,294 unique users with more than 3,157 total cases — 483 of those users consulted Tech Helpline more than once, and 47 members used the service 10 times or more.
Here are the Top 10 Reasons members have called Tech Helpline:
- 683 Cases – Hardware related issues
- 581 Cases – Email related issues
- 342 Cases – General questions
- 330 Cases – Browser issues
- 267 Cases – Redirected cases (FLEX, Dotloop, MLS, etc.)
- 220 Cases – Operating system issues
- 152 Cases – Software: Other Applications
- 130 Cases – Viruses & Antivirus Software
- 119 Cases – Network issues
- 106 Cases – Websites (login, display problems)
Tech Helpine is a benefit already included in your membership dues, so please take advantage of it!
Got zipForm® or AAR eSign questions? Continue to call Business Services Support at 480.304.8930, toll free in AZ at 866.833.7357, or email firstname.lastname@example.org.