Tips to Using Digital Ink

by Nick Catanesi on March 25, 2011

For those of you who’ve tried to use Digital Ink™ on your own, you know that it takes a little practice and a little getting used to; but once you know the tricks, it works great.  Here are a few tips to get you started:

  • Always check your forms before sending them out for signature.  Digital Ink™ is pre-mapped to zipForm® documents, however there are fields that may not need to be signed or initialed.  There are many such fields throughout the forms; it is critical that you review your forms to make sure you’ve eliminated non-essential signatures/initials.  Two examples:
    • Residential Purchase Contract -
      • Lines 156 & 157:  The lead-based paint disclosure has two lines, one of which needs to be initialed depending on the date the property was built.  The agent should remove the initial field for the unnecessary initial.
      • Lines 412 & 416:  The seller will be prompted to sign line 412 to accept the contract and yet still ask for inititals on line 416 to reject it.  One of the two required fields must be removed.
      • Counter Offer – Lines 32, 34 & others:  There is no logic between Digital Ink™ and zipForm® at the present time.  Digital Ink™ knows a signature is required but doesn’t know who needs to provide it; the agent needs to “tell” Digital Ink™ who needs to sign these lines.
  • Once forms and parties have been selected in the eSign Selection window, click the “Continue to zipLogix Digital Ink™” button to continue; do not use the “Review” or “Send Now” buttons.  The “Continue to zipLogix Digital Ink™” allows you to add parties/documents and edit prior to sending submitting for signatures.  Soon, the “Review” and “Send Now” buttons will be removed.
  • Watch one of the online training webinars.  Click on a date/time to register for a webinar:

{ 2 comments… read them below or add one }

Billy H April 5, 2011 at 11:10 pm

The tips are great and I really appreciate AAR working to provide us with these benefits, but I have to say that the Digital Ink system needs a lot of work. Especially if you have been using Docusign. I wanted to try it out last week just to really test drive it. Keep in mind that I consider myself pretty “Techy” and also participated in the webinar training. The first thing I noticed is that it is really slow. It takes twice as long to accomplish anything. There are more issues I have, but I don’t want to take too much time. The biggest issue I had was my clients impression. I had made an offer previously with him and he had used the Docusign system. He stated to me at that time how he really liked it and thought it was great we could submit offers that way. After sending him an offer through the Digital Ink system, I didn’t even have to ask. He was very open with telling me how it was much more time consuming and difficult to navigate that the Docusign system. I don’t mean to keep comparing the two, but it is my only real point of reference. I do realize that it is in the beginning stages and that a lot of updates are planned, but I am willing to pay for the Docusign system at the NAR discounted rate until those improvements are implemented and tested.

I don’t mean to be negative or down on a benefit that AAR has worked hard to provide. I just felt it important to provide open and honest feedback that you can choose to use as you wish. Thanks

Nick Catanesi April 13, 2011 at 12:14 pm

Thank you @Billy; a DocuSign® user will find Digital Ink™ to be a different experience. We’re working closely with Digital Ink™ to make it easier to use. As Digital Ink™ develops over the next couple of months, we’re sure our members will appreciate its advantages.

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