8 Most Frequently Asked eSign Questions

  1. HOW TO BEGIN USING eSIGN
  2. To begin using AAR eSign, be sure the Arizona REALTORS® eSign Support Staff has set up your account.

    If we have not yet set up your account, send us an email with your NRDS number and email address.

    Once your account is active, you will receive a confirmation email with login information, as well as helpful hints for using eSign.

    Your eSign username will be your email address and your password will be defaulted to your NRDS number. You will be prompted to change your password upon your first login.

    You also have the option to use the eMail2eSignTM feature described in the confirmation email when your account is activated, or you may download the eSign printer driver from the links below:

    You are now ready to use AAR eSign!

    To login, visit https://aar.esignonline.net and please be sure to watch the training videos or register for free classes!

  3. FORGOT YOUR eSIGN PASSWORD?
  4. From the login page, click the “Forgot My Password” link, then enter your email address and click “Request Password”. Check your email for a reminder of your password. You will NOT need to reset it.

    If your Username is not found, contact Business Services Support with your NRDS number to confirm that you have an eSign account set up.

  5. TROUBLE SENDING DOCUMENTS USING Docs@email2eSign.com?
  6. Be sure the email address in your zipForm® Profile is the same one you use to login to your eSign account.

    DO NOT USE an AOL or Yahoo email address for zipForm® and eSign because these email providers mark messages associated with eSign as spam and will block their delivery.

    You will need to save zipForm® documents as PDF files to your computer. In Step 3 of eSign, click “Add Files” to upload these documents from your computer into eSign.

    REALTORS® using a Hotmail email address for zipForm® and eSign will need to perform one extra step.

    You will need to email documents from zipForm® to your Hotmail address, then login to Hotmail and forward that email (with the documents attached) to docs@email2eSign.com. To access the session, simply login to eSign.

  7. DOCUMENT WON’T UPLOAD IN STEP 3?
  8. If you are clicking on “Add Files” and the selected files won’t upload, the document is most likely too big to upload into eSign. Even if it is only one page, the file size must be less than 10 MB (10,000 KB). Anything larger will not upload.

    You can check the file size by right-clicking on the name of the document and clicking on “Properties”. If the document is too big, you will need to print it and rescan in a lower resolution.

    Also, be sure it is being scanned in black and white as a Document, not a Photo.

  9. SESSION NOT SENDING FROM STEP 6 AFTER CLICKING “FINISH”?
  10. You will need to “COPY” the session. Simply go back to your Session History page (the main page upon login), find the session that will not send (it will have “Draft” status) and click the icon that looks like two blue pieces of paper and says “Copy Session”. On the next screen click “Continue”.

    After all of your work is saved, you simply need to click “Next” all the way through to Step 6. From there click “Finish”. Your session will now send.

    You can delete the original session that still shows the status “Draft” as it will be a duplicate session.

  11. CLIENT NOT RECEIVING EMAIL INVITATION?
  12. If your clients are using AOL or Yahoo as their email provider, they may have an issue receiving the Signing Invitation from eSign. (AOL, Yahoo and occasionally other email providers will mark messages from eSign as spam, blocking them from being delivered to your client.)

    Follow these steps to resolve this issue:

    • Login to your eSign account and click the Magnifying Glass icon for the session you need to resend
    • Click the Pencil icon to the far right of the Signer’s name; change THEIR email address to YOURS and be sure to “Save”
    • Click the “Resend Email” icon next to the Pencil (this sends the Signing Invitation to your email), then login to your email and simply FORWARD that entire email (which will include the link to the session) to your client’s email address.

    Your clients can also add the eSign email address NoReply@EsignOnline.net to their email address book, which should prevent these emails from being blocked in the future. You should also add this address to your email address book to ensure you get all of their notifications from eSign.

  13. KEEP GETTING KICKED BACK TO THE LOGIN PAGE?
  14. Anytime you keep getting kicked back to the login page, this is a temporary web browser issue and will resolve on its own. In the meantime, you can simply switch to a different browser – Internet Explorer, Firefox, Google Chrome – and login that way.

  15. NEED TO DOWNLOAD SIGNED DOCUMENTS?
  16. From your main Session History page, click the Magnifying Glass icon under the “Actions” tab for the Session you wish to download. This will take you to the Signing Session Information page where you will see your list of signers, documents and the Session Activity Log.

    To download the documents one-at-a-time from the document list, click the Magnifying Glass icon for each document. The document will open in a separate tab, where you can save, print, etc. The Certificate of Authenticity can be downloaded from the blue box at the top of the page.

    To download all documents as one file, look for “Download: Latest Version” for the documents and “Certificate of Authenticity” for a copy of the Session Activity Log in the blue box at the top of the page.


Rebecca PerksRebecca Perks is a Business Application Specialist
for the Arizona Association of REALTORS®

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