The Fallacy of Facebook Business Pages

by Bill Risser on November 21, 2011

Yep.  I wrote that headline.  “The Fallacy of Facebook Business Pages.”  Of course, I’m talking about pages created by REALTORS®.  In my opinion, 99% of them need to be deleted.  I’ve been saying that for nearly a year.  Finally, there is some support for my viewpoint. Chris Smith of wrote the following post last month: You Need To Delete Your Facebook Business Pages Immediately.  It’s a quick read, so check it out.

When fan pages were first introduced, I admit I was firmly aboard the bandwagon.  I helped agents create pages.  Like every other instructor doing workshops, seminars and webinars, I touted the page as the place to do business on Facebook.  The messages went something like this:

Keep all your “business-y” stuff away from your profile and get it onto your page!

Drive people to your page to click “fan” or “like” so they can see the awesome content you post on your page!

Forget your typical website and simply use your Facebook page as your online presence!

Yes, I actually heard speakers (plural) promote that last one.  Use your page as your website.  Yikes.  I hope no one listened.

I will admit there have been some successful Facebook Pages in the real estate space.  Dale Chumbley’s “365 Things To Do In Vancouver, WA” is the gold standard.  With over 16,000 likes, Dale has generated business from this page.  He has also spawned a host of “365” strategies.  Some have worked; most have not.  The key to Dale’s success was the extra-ordinary effort he put into his page.  He did not miss a single day, even if it meant dashing back to a hotel room at a conference so he could get his post online.  Do you have the ability to put the time, energy and effort into this strategy?  For most, the answer is no.  For any page strategy to reach this level of success, it requires a near Herculean effort.

So, does this mean Facebook is not an effective tool for agents?  Absolutely not.

I ask every group I present to this question: “Is your business about building relationships?”  The near unanimous response is a resounding YES!  (For a contrarian view on this point, check out this post.)

Let’s examine Facebook pages using the assumption that real estate is a relationship-based business.  First, an astounding statistic about pages:

94% of people that click like on a page never go back to that page.

Why?  Because they assume that the act of clicking like will result in new content posted to that page appearing in their Newsfeed.  Does it?  If the page is McDonalds, with over 11,000,000 likes, it most certainly will. If the page is the typical real estate page with say,  72 likes, it won’t. Or if it does, it will be so far down the Newsfeed, the scroll wheel on your mouse will burst into flames from the friction of trying to get to the post.  From research I’ve read, a page needs in the neighborhood of 3,000 to 5,000 likes, and each post on the page needs multiple comments, shares and likes for Facebook’s algorithm to place it high enough in the Newsfeed of the “likers” to be seen.  I have clicked “like” on nearly 100 local real estate business pages, and I have yet to see a post appear in my Newsfeed. And yes, my settings are properly configured.

To be fair, I have seen a post or two from a real estate business page appear high in my Newsfeed.  This only happens if I switch to “Most Recent” in my feed, and the page owner just happened to post in the minutes prior to me signing in to Facebook.  This is actually just dumb luck, and last time I checked, luck is not really a marketing strategy.

So, keeping our assumption about real estate and relationships in place, how do we use Facebook effectively?

By using Facebook as it was meant to be used.  By using it to create, maintain and grow relationships.  How is this done?  By strategically building custom friend lists that allow us to filter the incoming noise and target the outgoing message.  I have a couple of tutorials that walk you through the process.  It is not difficult, and once in place, you can spend as little as 15 minutes a day implementing a relationship-building strategy that revolves around your clients — past, present and future.

I am not suggesting you post listings on your profile.  I am also not suggesting you tout your successes and your awards on your profile.  I am simply saying use Facebook for the purpose Mark Zuckerberg intended it for:  creating, maintaining and growing relationships.

Stay tuned for a  follow-up post on the effective use of lists on Facebook.

I’d love to hear your thoughts…

Dean Ouellette November 21, 2011 at 6:05 pm

Well said Bill!

Dru Bloomfield November 23, 2011 at 2:16 pm

Bill, One thing I don’t understand is that my number of impressions is often much higher than my number of likes. How do you intrepret that?

Bill Risser November 23, 2011 at 5:40 pm

Hey Dru,

Page impressions are an interesting metric. How does Facebook define an impression? I found this definition – Impressions are “the raw number of impressions shown to users. These impressions may appear in users’ News Feeds, visits to Pages or through a Fan Box widget.”

What this doesn’t say is where in the newsfeed. If they are “below the fold”, how far down are they? How far down does the typical user scroll on FB?
As for the Fan Box widget, I’m not sure those are the targeted impressions you are looking for. Plenty of Fan Box widgets pop up on websites I visit, but I rarely click or visit them.
Finally, actual views on the page get discounted in my view from this startling number from Facebook. 94% of people that click like never return to the page.

Having said all that, I love the page you have created and I show it in every workshop I do as an example of an excellent page for an agent. (I hope that is OK with you?)

I definitely put you into the 1% that know how to work a page, Dru. Keep up the good work!


Dru Bloomfield November 28, 2011 at 6:55 pm

Bill, Of course, it’s alright! I love seeing your face pop in and out of my subscribers. I felt like I was one of the last to see the benefit of Facebook and once I let go of my resistance have found it to be more than fascinating! And a good way to connect with people, both old and new.

Nick Bastian November 29, 2011 at 6:30 am

Facebook owns the content on their site and can change the rules any time they want to.
When all of the “gurus” tell people to “Forget your typical website and simply use your Facebook page as your online presence!” it makes me cringe.

Dru Bloomfield November 29, 2011 at 7:26 am

So totally agree, Nick.

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