Frequently Asked AAR eSign and zipForm® Questions

Here are some FAQs that your AAR Business Support Team receives about eSign and zipForm®.

Q: How do I send forms from zipForm® to eSign?
A: By using the email method, eMail2eSign.

  • First, make sure the email address registered with your eSign and zipForm® accounts are the same; this is what links your two accounts together
  • Login to your zipForm® account and select the transaction you would like to send for signature
  • Select the Email/Send button and choose your documents
  • Under the Send to Recipients box, type: docs@email2esign.com
  • You may type an email subject which will become your eSign session title
  • Finally, select send as separate PDF Files and click the Send button

Q: What password do I use for zipFormMLS-Connect®?
A: The password is your RETS password that you can create in your MLS profile.

  • Login to your Flexmls
  • Click the Preferences tab, then the My Profile tab
  • Click the RETS Settings button located at the bottom of your profile
  • Now you can create your RETS password needed for zipFormMLS-Connect®

Q: My client did not receive his eSign invitation; what can I do?
A: If your client is using AOL or Yahoo as his email provider, the eSign invitation may have been marked as spam; you will need to resend the invitation to an alternate email address.

  • Login to your eSign account and click on the Magnifying Glass icon for the session you need to resend
  • Click the Pencil icon to the far right of your signer’s name; change his email address to your email address and click the Save button
  • Click the Resend Email icon located next to the Pencil icon to send the invitation to your email; once you receive it, forward the entire email to your client’s alternate email address, so he can sign the documents

Q: How do I update my company information in zipForm®?
A: You can update company information from your zipForm® Profile.

    zipForm Plus

    • Login to your zipForm® Plus account
    • Click your name located in the upper right-hand corner of your screen
    • Select View Profile
    • Make any necessary changes to My Information and My Company Information
    • When finished, Click on the Save button

    zipForm® Standard

    • Click the OPTIONS in the Tools tab
    • When the Options window opens, click on the Company Information tab
    • Make any necessary changes to your information, then click the OK button

     
    Note: For both zipForm® Plus and zipForm® Standard, the company information update will only happen on new transactions; existing transactions will still have the original company information from which they were created.

If you have additional questions, please contact your Arizona REALTORS® Business Services team, weekdays between 8 a.m. to 5 p.m. by calling 866.833.7357, or via email at support@aaronline.com.


Michelle SinclairMichelle Sinclair is a Business Application Specialist
for the Arizona Association of REALTORS®.

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