eSign Authenticating account error message via Single Sign-On
Have you ever tried going into Arizona REALTORS® eSign through Single Sign-On and received an error message? There are two reasons why you might be getting the error message.
- The email address on file doesn’t match the email address on file with eSign
You’ll receive the error message “There appears to have been a problem authenticating your account” If the email address in the Arizona REALTORS® database does not match the one you are using for eSign. You can either:
- Update your email address on our database to match eSign. If you want to update your email address in our database, please contact your local association. Once they update your email address to match with the one you are using for eSign, you should no longer receive the error message.
- Login directly to eSign by visiting https://aar.esignonline.net. Update your email address in your eSign “preferences” so that it matches our database.
- You don’t have an eSign account setup
You will also receive the error message if you don’t have an eSign account created. To begin using eSign, please email us at firstname.lastname@example.org with your NRDS number and your email address. Once we set up your account, you will receive a confirmation email with your login information, as well as helpful hints for using eSign.
If you have additional questions, please contact your Arizona REALTORS® Business Services team, weekdays between 8 a.m. and 5 p.m. by calling 480.304.8930, or via email at email@example.com.