Reporting Issues After Hours
An Arizona REALTOR® in Mesa recently asked how to report a problem if there’s an issue over the weekend? Good question and the answer is…it depends.
If you’re an active member with a hardware or software issue on your computer, smartphone or tablet, you can contact Tech Helpline by calling 1.866.232.1791, opening a chat or sending an email. They’re available Monday through Friday from 9 a.m. to 8 p.m. and Saturdays from 9 a.m. to 5 p.m. Eastern Time. More about Tech Helpline here.
If you have a REALTOR® Safety issue, file a Safety Incident Report unless it’s an emergency, then dial 911. Either way, we encourage you to report it to local law enforcement. More on REALTOR® Safety here.
However, if you have an issue with either electronic document delivery system before or after hours, or on the weekends, please send a detailed email to email@example.com.
As soon as we are notified of eSign or zipForm® issues, either from a vendor or members like you, we will share the news on our home and Facebook pages and keep you updated on the status of the situation.
Thanks for asking!Tags: after hours, hardware, smartphone, software, tablet