Top 10 Most Popular Tech Helpline Questions
Updated January 7, 2018
Tech Helpline became a member benefit in January of 2016 and has become one of the most praised benefits by members who’ve needed and used this valuable resource.
Throughout 2018, Tech Helpline helped 1,017 unique users with more than 2,988 total cases — 464 of those users consulted Tech Helpline more than once, and 60 members used the service 10 times or more.
Here are the Top 10 Reasons members have called Tech Helpline:
- 733 Cases – Hardware related issues (+07%)
- 522 Cases – Email related issues
- 305 Cases – General questions
- 279 Cases – Browser issues
- 240 Cases – Operating system issues (+09%)
- 216 Cases – Software: Other Applications (+42%)
- 147 Cases – Websites – login, display problems (+39%)
- 141 Cases – Viruses & Antivirus Software (+08%)
- 111 Cases – Network issues
- 101 Cases – Slow computer
Tech Helpine is a benefit already included in your membership dues, so please take advantage of it!
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